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Submit a complaint
If you want to make a complaint or file a financial claim regarding any aspect covered in the Bankinter regulation, please visit the customer service area.
If you have a complaint about our service or want to submit a financial claim under the terms and conditions of the regulation, there are several ways you can do this:
If you are a Bankinter customer, please use the forms below:
Send complaint to Customer Service Area (SAC)Send financial claim to Customer Service Area (SAC)
By telephone
By calling the Customer Service Area: 900 80 20 81.
Lines are open from Monday to Thursday from 08.00 to 17.00, and on Fridays from 08.00 to 15.00 (Spanish mainland time).
In writing
To the following address:
Customer service department
C/ Pico de San Pedro 1, 28760 Tres Cantos, Madrid.
By email
[email protected]
You can also contact the customer ombudsman
José Luis Gómez-Dégano y Ceballos-Zúñiga
C/ Raimundo Fernández Villaverde 61-8º Dcha.
28003 Madrid.
Tel.: 91 429 56 61
E-mail: [email protected]
If the interested party is not satisfied with the resolution, or if no resolution is issued within a period of two months, the customer may contact the Claims Service of various institutions, depending on the matter in question:
- Banco de España: Institutions' Conduct Department..How to submit a complaint - Cliente Bancario, Banco de España (bde.es) or in writing to Banco de España Institutions' Conduct Department.
C/Alcalá 48
28014 Madrid
- National Securities Market Commission: investors department.
- Directorate-General of Insurance and Pension Funds claims service of the Directorate-General of Insurance and Pension Funds
To file a complaint or claim with Banco de España, the Spanish National Securities Market Commission (CNMV) or the Directorate General for Insurance and Pension Funds, you must first use the Customer Service area or, if enabled, the Customer Ombudsman channel.
Online alternative dispute resolution: as provided for under EU Regulation No 524/2013 of 21 May 2013 on the online settlement of consumer disputes, a single point of access for consumers and businesses for the out-of-court settlement of contractual disputes arising out of contracts of sale or the provision of services concluded online has been created